Privacy Policy

Effective Date: 17 February 2025

At Grand Ave. Pet Hospital, we are committed to protecting your privacy and ensuring that your personal information remains secure and confidential. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, schedule appointments, or interact with our services.

 

📌 Information We Collect

We may collect and store the following types of personal and pet-related information:
✔️ Personal Information: Name, phone number, email address, home address, and payment details.
✔️ Pet Information: Pet’s name, breed, age, medical history, and treatment records.
✔️ Website Data: IP address, browser type, device information, and website interactions for analytics and service improvements.

 

🔍 How We Use Your Information

Your personal and pet information is used for the following purposes:
✔️ Providing Veterinary Services: To schedule appointments, diagnose and treat pets, and maintain medical records.
✔️ Communication: To send appointment reminders, respond to inquiries, and provide important health updates.
✔️ Billing & Payments: To process transactions securely and manage financial records.
✔️ Marketing & Promotions: With your consent, we may send newsletters, special offers, and educational content about pet care.
✔️ Legal & Compliance: To comply with legal obligations, veterinary regulations, and data protection laws.

 

🔐 How We Protect Your Information

We implement strict security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include:
✔️ Secure Payment Processing – Your payment details are encrypted and processed securely.
✔️ Confidentiality Policies – Only authorized staff have access to personal and medical records.
✔️ Data Encryption – All sensitive data is encrypted to prevent unauthorized access.

 

📤 Information Sharing & Third-Party Services

We do not sell, rent, or share your personal information with third parties except:
✔️ Veterinary Specialists & Laboratories – If a referral or lab testing is needed for your pet’s care.
✔️ Pet Insurance Providers – Upon your request to process claims.
✔️ Legal Compliance – When required by law, such as responding to court orders or legal investigations.

 

📧 Your Privacy Choices & Rights

✔️ Opt-Out of Marketing Emails – You can unsubscribe from our newsletters at any time.
✔️ Update or Correct Your Information – Contact us to update your personal or pet’s medical details.
✔️ Request Data Deletion – You may request that we delete your information, subject to legal and medical record retention policies.

 

🌐 Cookies & Online Tracking

Our website may use cookies to enhance user experience, track website traffic, and improve our services. You can disable cookies in your browser settings if preferred.

 

📞 Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us:

📍 Grand Ave. Pet Hospital
📞 Phone: (519) 354-0222
📧 Email: [email protected]
📍 Address: 222 Grand Ave West, Chatham, ON N7L 1C1

By using our services, you agree to the terms of this Privacy Policy. We may update this policy periodically, and any changes will be posted on this page.

📅 Last Updated: February 17, 2025

 

🐾 Your trust is important to us—thank you for choosing Grand Ave. Pet Hospital! 💙